These Terms govern your use of Prova. “Prova,” “we,” and “us” refer to the service operator identified below.
Questions, support and report errors: privacy@yourprova.com.
Prova provides practice interviews with an AI interviewer and an AI-generated scorecard for your personal preparation.
Prova is not an employer, recruitment service or assessment conducted on behalf of an employer. We do not promise an interview, job offer, hiring outcome or improvement in your performance. Scores and readiness labels describe your practice session under Prova's framework; they are not employer endorsements or predictions of hiring success.
You must be at least 18 and participate as yourself. You must not impersonate another person or use Prova to obtain assistance during a live interview or assessment where that assistance is prohibited.
Before starting a session, you must accept these Terms and provide the consent described in the setup process. Our Privacy Policy explains how we and our providers process your information.
You retain ownership of your résumé and other materials you provide. You confirm that you have permission to provide them for this purpose.
Do not include confidential employer or client information, third-party personal information you are not authorized to share, passwords, payment-card details or government identification numbers.
You give Prova and its service providers permission to process your materials as necessary to deliver and support your interview and scorecard, as described in our Privacy Policy.
Your access code includes the number and length of sessions stated when it is issued or purchased. Each included session provides a practice interview and its associated scorecard, subject to the limitations and remedies in these Terms.
Codes are for the intended recipient and may not be resold or publicly distributed. Keep your code secure and contact us if you believe it has been used without permission.
Purchased, unused sessions do not expire. A free promotional code may expire if it is clearly identified as promotional and its expiration date is disclosed when issued.
Where paid sessions are offered, the price, applicable taxes and included services will be disclosed before payment. You will not be enrolled in a subscription without separately agreeing to one.
You need a compatible device and browser, a working camera and microphone, and a reasonably stable internet connection. Interview duration is approximate and may vary with the conversation and technical conditions.
Prova depends on third-party video, AI and hosting services. Interruptions, delays and report-generation failures can occur.
You may end a session at any time. Ending a session voluntarily ordinarily uses that session entitlement. However, pressing End or closing a tab does not, by itself, establish that you left voluntarily or caused a technical failure.
Contact privacy@yourprova.com if an interview cannot start, becomes materially unusable, ends because of a service fault, or completes without delivering a usable scorecard.
We will review the available information and your account of what happened. A temporary processing delay does not necessarily mean that a scorecard has failed. Where possible, we may regenerate your scorecard from the existing transcript without requiring another interview.
Where a fault in Prova or one of its providers prevents delivery of the interview or scorecard, we will, at no additional charge, restore access, deliver or regenerate the missing scorecard, or provide a replacement session.
If we cannot provide the affected service within a reasonable time, or a replacement also fails because of a service fault, we will refund the amount paid for the affected session. The replacement need not fail for the same technical reason. For a package, the refund will reflect the portion of the purchase price attributable to the affected session.
Free sessions have no cash refund value.
A low score, disagreement with feedback, or limited evidence from an otherwise functioning interview does not by itself establish a technical failure. Nevertheless, please report material inaccuracies so we can investigate.
Except for the remedies above and rights provided by applicable law, refunds are not offered for a delivered session or a session you voluntarily abandon.
Nothing in this section limits statutory cancellation, refund or other consumer rights.
Your scorecard is generated by AI from a limited practice session. It can contain mistakes, misinterpret your answers, omit relevant details or produce different assessments across sessions. Some dimensions may remain unscored where there is insufficient evidence or a report-generation problem.
The scorecard is coaching guidance, not a diagnosis, professional certification, ranking against other candidates or prediction of hiring success. Use your own judgment when applying its suggestions. Verify factual statements and use only truthful details when adapting suggested answers.
Report material errors to privacy@yourprova.com.
Prova and its licensors retain their respective rights in the site, software, interviewer, interview plans and other service materials.
You may download, keep and share your own scorecard and use its suggestions for personal preparation. This does not transfer ownership of Prova's underlying software, framework or service materials.
Except where applicable law permits otherwise, you must not extract non-public interviewer instructions, circumvent access controls, copy or redistribute the service, or use automated collection to reproduce it or build a competing service.
You must not use Prova unlawfully, infringe others' rights, submit malicious content, harass others or interfere with the service.
We may restrict or suspend access where reasonably necessary to address misuse, security threats or legal requirements.
We may update or discontinue features. If we permanently discontinue a purchased service before you can use it, we will provide an equivalent alternative with your agreement or refund the unused portion.
We do not guarantee uninterrupted service, error-free AI output or suitability for a particular employer's assessment.
To the fullest extent permitted by applicable law, Prova is not liable for indirect or consequential losses arising from use of the service, including lost employment opportunities. Our total liability arising from an affected session is limited to the amount paid for that session.
These limitations do not exclude liability for fraud, willful misconduct, gross negligence or any liability that applicable law does not allow us to exclude or limit. They do not reduce your statutory consumer rights or the remedies expressly provided in these Terms.
We may update these Terms and will identify the revised date. Material changes will be brought to your attention before they apply to future use.
Changes will not retrospectively reduce the session entitlements or refund rights attached to an existing purchase. Where required, we will obtain renewed agreement.
These Terms are governed by New York law, except where mandatory consumer protections require otherwise.
Subject to those protections, disputes will be heard in the state or federal courts located in New York County, New York. This does not prevent you from using a court or dispute process available to you under mandatory local law.
If you are a consumer outside New York, including in the UK or EU, you retain any rights under applicable local law that cannot be excluded.
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.
If a translation is provided, the English version governs to the extent permitted by applicable law.
Prova is operated by Riviera Prive Travel LLC, doing business as Prova, New York, USA.
Questions, support and report errors: privacy@yourprova.com.